Terms of service
Terms of Service
- Payments:
1.1 For bookings made on behalf of a company, fees will be due for payment 30 days from the invoice date or 5 working days before the start of the course – whichever is earliest.
1.2 For bookings made on behalf of an individual, the payment is due upon receipt of booking request.
1.3 Open programme fees include training materials, lunch and refreshments throughout the day, but they do NOT include accommodation or travel.
1.4 All bookings are considered provisional until payment has been received in full. All programmes must be paid in full or attendance will not be permitted.
- Cancelling your booking:
2.1 To cancel your booking and receive a full refund without incurring any penalty, we must receive your request, in writing, to training@georgejames.com, no later than 30 working days before the first day of the commencement of the open programme.
Cancelling your booking in less than 30 days before the first day of the commencement of the open programme will incur the following fees.
- A £350.00 (ex VAT) administration fee will be due for each place booked on an open programme and will be deducted from the refunded fee paid at the time of booking
2.2 All cancellation requests must be made in writing by emailing training@georgejamesltd.com.
- Amending your course date and or location
3.1 To transfer the booking to another date or location without incurring any additional charges/penalties, you must notify us no later than 21 working days before the first day of the commencement the original programme date.
Transfer requests made in less than 21 working days will incur an administration fee of £250.00 (ex VAT). We permit one transfer free of charge per booking. Thereafter any booking amendments made within 21 days (and after one transfer free of charge transfer) will have deemed to have been cancelled (see clause 2) in which case the cancellation clause will apply
You may change the name of the delegate an unlimited number of times up to 5 days before the commencement of the open programme. This is for reasons of venue security, catering for specific dietary requirements, preparation by the trainer in understanding the delegate learning outcomes etc.
3.2 If you do transfer the booking to another programme the terms of the original invoice will still apply. All fees are to be paid in full prior to attendance of the course.
3.3 All date and location amendments or delegate name changes to bookings must be made in writing by emailing training@georgejamesltd.com.
- Non-attendance:
4.1 Should the delegate(s) fail to attend the venue for the open programme booked a refund or course transfer will not be permitted and the booking will have been deemed to have been cancelled within 21 days (see clause 2).
- Programme postponement by george james Ltd:
5.1 In the unlikely event that we have to either postpone the programme, change the programme location or date, we will make every effort to provide you the ‘customer’ with 30 days notice although unfortunately due to unforeseen circumstances this may not always be possible.
5.2 If, for any reason, the delegates(s) booked on the programme are is unable to attend a course that we have relocated or changed the dates of, we will refund 100% of any prepaid programme fees.
5.3 george james ltd. will not be liable for any other costs incurred by the company or delegates for any costs incurred (e.g., travel or accommodation booked) or any consequential damages as a result of the changes made.
- General:
6.1 The company and their delegates agree to abide by our and the venue Health, Safety and Security measures.
6.2 Although we endeavour to keep our programme groups small, we are not able to guarantee either a minimum or maximum numbers of participants will be on any specific programme.
6.3 A delegate may be asked to leave a programme in the instances of undesirable behaviour.
- Copyright:
7.1 All copyrights, patents, designs and other intellectual property rights in, or relating to any course materials provided or made available in connection with our courses remain the sole property of george james ltd.
7.2 No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical photocopying, recording or otherwise, or translated into any language, without the prior written permission of ourselves.
- Data protection in accordance with general data protection regulation (GDPR)
8.1 We are GDPR compliant and have a company Privacy Policy in place.
These terms and conditions are subject to review and change at any time and all bookings are subject to the most recent version.